The Customer Service Institute of Canada (CSI Canada) is a national non-profit member association. Our goal is to lead in customer service performance and professionalism, and is the first association to promote the practice of Customer Experience Management as a recognized professional discipline.
CSI Canada is dedicated to the advancement of an industry association for customer service professionals with the mission of promoting knowledge and professional development in the philosophy and practice of customer experience management through education, certification, promotion of standards, and professional competency.
CSI Canada membership is comprised of customer service industry professionals, practitioners who have the responsibility of delivering the customer experience, and vendors who support the industry with products and services.
CSI Canada also delivers frontline customer service training for organizations, administers the Certified Customer Service Manager, (CCSM) and the Certified Customer Service Professional, (CCSP) designations, and participates with The National Service Standard, the first Canadian national standard for customer service excellence.
Welcome to CSI Canada
CSI Canada is where you can build long-term relationships to improve and advance your career.
Customer Service Excellence
Delivering exceptional customer service has now become a core tenet in the mission statements for many organizations. Success in achieving these goals and to continually improve them means functioning at peak levels of service delivery both for the organization and the individual employee.
Inquire how CSI Canada partners with organizations to help them achieve service delivery excellence.
The CCSP and CCSM designations have been developed with a focus on developing customer service leaders able to quickly contribute at the organization's most senior level.
Keynote, customer service speakers and trainers, service awards hosts, conference facilitators.
Customer Service Association Canada, Customer Service Institute Canada, Customer Service membership Canada, Customer Service career development Canada, Customer Service Newsletter Canada, Customer Service Speakers Trainers Canada