The Customer Service Institute of Canada (CSI Canada) is a national non-profit organization positioned to guide and advance the growing practice of Customer Experience Management as an established and recognized professional discipline.
CSI Canada is dedicated to the advancement of an industry association for customer service professionals with the goal of promoting knowledge and professional development in the philosophy and practice of customer experience management through education, certification, promotion of ethical standards, and professional competency.
CSI Canada membership is comprised of customer service educators, industry practitioners who have the responsibility of delivering the customer experience, and vendors who support the industry with products and services.
CSI Canada also delivers frontline customer service training for organizations, administers the Certified Customer Service Manager, (CCSM) and the Certified Customer Service Professional, (CCSP) designations, and participates with The National Service Standard, the first Canadian national standard for customer service excellence.
CSI Canada is where you can build long-term relationships to further career. Benefit from knowledge programs, networking, publications and services that can help you to improve and advance your career.
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Certified Customer Service Manager (CCSM)
Becoming a 'Certified Customer Service Manager' opens many doors both domestically and internationally.
The 'CCSM' designation is your passport to a leadership career in customer service.
For more information contact:
LEADERSHIP for
Customer Service Excellence
Customer Service Institute of Canada
LEADERSHIP EDUCATION RECOGNITION
Delivering exceptional customer service has now become a core tenet in the mission statements for many organizations. Success in achieving these goals and to continually improve them means functioning at peak levels of service delivery both for the organization and the individual employee.
Inquire how CSI Canada partners with organizations to help them achieve service delivery excellence.
Customer Service Institute of Canada 2012
The CCSP or CCSM designation is your passport to a leadership career in customer service. Our programs have been developed with a focus on developing leaders who are able to quickly contribute at the organization's most senior level.
CSI Canada Speakers Bureau represents customer service professional speakers and trainers needed as after-dinner speakers, motivational speakers, awards hosts, conference facilitators and keynote speakers and trainers.
Contact us if you are interested in speaker/trainer engagements.
Customer Service Institute of Canada Group
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Customer Service Association Canada, Customer Service Institute Canada, Customer Service membership Canada, Customer Service career development Canada, Customer Service Newsletter Canada, Customer Service Speakers Trainers Canada
Customer Service Institute of Canada
CSI Canada is proud to be partnering with Strategy Institute to bring to you the Customer Experience Strategies Summit - West, taking place in Vancouver on May 15th and 16th, 2012.
CRMXchange has secured a 20% discount off for all members.
