The Customer Service Institute of Canada (CSI Canada) is a national non-profit organization positioned to guide and advance the growing practice of Customer Experience Management as a recognized professional discipline.
CSI Canada is dedicated to bringing together like-minded customer service professionals and assisting them in advancing in their profession to become leaders in their industry through education, certification, promotion of ethical standards, and professional competency.
A CSI Canada membership will equip members, either individuals searching to advance in their chosen profession, or industry leading organizations with valued professional development and direct networking opportunities.
CSI Canada also delivers frontline customer service training for organizations, administers the Certified Customer Service Manager, (CCSM) and the Certified Customer Service Professional, (CCSP) designations, and participates with The National Service Standard, the first Canadian national standard for customer service excellence.
CSI Canada is where you can build long-term relationships to further yourself in your career. Members benefit from a variety of knowledge programs, networking, publications and services that can help you to improve your work and advance your career.
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Certified Customer Service Manager (CCSM)
Becoming a 'Certified Customer Service Manager' opens many doors both domestically and internationally.
The 'CCSM' designation is your passport to a leadership career in customer service.
For more information contact:
LEADERSHIP for
Customer Service Excellence
Customer Service Institute of Canada
LEADERSHIP EDUCATION RECOGNITION
Delivering exceptional customer service has now become a core tenet in the mission statements for many organizations. Success in achieving these goals and to continually improve them means functioning at peak levels of service delivery both for the organization and the individual employee.
Inquire how CSICanada partners with organizations to help them achieve service delivery excellence.
Customer Service Institute of Canada 2012
Being a Certified Customer Service Professional or Manager opens many doors. The CCSP or CCSM designation is your passport to a leadership career in customer service. Our programs have been developed with a focus on developing leaders in the customer service discipline who are able to quickly contribute at the organization's most senior level including board membership.
CSI Canada operates to facilitate speakers for clients requiring after-dinner speakers, motivational speakers, awards hosts, conference facilitators and keynote speakers and trainers.
CSI Canada Speakers Bureau represents customer service professional speakers and trainers.
Contact us if you are interested in having us represent you.
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