Customer Service Association Canada, Customer Service Institute Canada, Customer Service membership Canada, Customer Service career development Canada, Customer Service Newsletter Canada,
CSI Canada was founded with five initial aims:
- To elevate member self-esteem by promoting customer service in Canada as a profession, through career development, accreditation and certification. Member certification is recognized with the use of CSI Canada's designatory post-nominal letters (CCSM and CCSP) and the use of CSI Canada's Customer Service logo.
- To provide customer service education and professional standards for people working directly or indirectly in customer service, enabling them to advance in their career and lead to their full potential.
- To develop and promote a Canadian Customer Service Standard, certification programs and Canadian Service Excellence Awards programs, which will enhance organizational development, design improvements, and the quality and effectiveness of customer experience management strategies, policies and systems.
- To increase awareness in the business philosophy of customer experience management and the importance of delivering customer service excellence through research, training and development programs, publications, awards, conferences and customer focus groups.
- To provide a national network for Canadian customer service professionals.
About Us
CSI Canada is dedicated to the advancement of an industry association for customer service professionals with the goal of promoting knowledge and professional development in the philosophy and practice of customer experience management through education, certification, promotion of ethical standards, and professional competency. Our training programs help customer service professionals increase their earning potential, develop leaderships skills, and improve the outcome of their organization's customer buying experience.
CSI Canada membership is comprised of customer service educators, industry practitioners who have the responsibility of delivering the customer experience, and vendors who support the industry with products and services.
CSI Canada also delivers frontline customer service training for organizations, administers the Certified Customer Service Manager, (CCSM) and the Certified Customer Service Professional, (CCSP) designations, and participates with The National Service Standard, the first Canadian national standard for customer service excellence that promotes excellence and integrity by all Canadian organizations in the practice and delivery of customer service excellence.
CSI Canada also provides services in the areas of customer service on-site seminars and workshops, consulting, keynote speakers and recruiting services for all customer service professionals.
Mission
To advance the practice and profile of Customer Experience Management and excellence in the delivery of Customer Service in Canada, through education and certification of members, promotion of ethical standards and professional competency, and advocacy for the profession in all organizational settings.
LEADERSHIP EDUCATION RECOGNITION
Customer Service Institute of Canada
CSICanada
Customer Service Institute of Canada 2012
Customer Service Institute of Canada is a non-profit national membership organization positioned to guide and advance the growing practice of Customer Experience Management as an established and recognized professional discipline.